Manager, Product Implementation

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.... The Manager, Product Implementation leads a team of specialists, driving operational excellence and process improvements.

Requirements

• Demonstrated ability to lead, motivate, and manage teams
• Strong client focus with expertise in building relationships, understanding needs, and delivering high-quality solutions
• Proficient in configuring software applications, troubleshooting technical issues, and applying operational knowledge of restaurants or hospitality systems
• Extensive experience planning, tracking, and managing complex software or POS implementations
• Skilled in analyzing complex problems, developing creative solutions, and driving operational efficiency through process improvements
• Exceptional verbal and written communication, able to convey technical information clearly and influence stakeholders at all levels
• Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships
• Adaptable and committed to continuous learning, staying current on industry trends and evolving business needs
• Deep knowledge of restaurant operations, POS platforms, and related systems, with hands-on experience in implementation, configuration, and client training
• Strong organizational, research, and process development skills, focused on quality, KPIs, and operational efficiency
• Capable of managing competing priorities in fast-paced, collaborative environments while maintaining high-quality execution

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year