Onboarding Manager

We are looking for an Onboarding Manager to lead a team of specialists, driving operational excellence and process improvements. The role is responsible for delivering a seamless and exceptional Point of Sale (POS) implementation experience for clients.

Requirements

• Advanced leadership, coaching, and team development skills.
• Strategic thinking and operational planning abilities.
• Strong problem-solving, decision-making, and analytical capabilities.
• Ability to drive performance improvements by identifying trends, analyzing data, and implementing action plans to achieve team KPIs and enhance client satisfaction.
• Proficiency with relevant systems, tools, and metrics-driven management.
• Effective stakeholder management and cross-functional collaboration.
• Strong understanding of restaurant management systems and software solutions, with the ability to guide and mentor the team on their effective use in client onboarding and training.
• Exceptional organizational and multitasking abilities, with the capability to manage competing priorities, track team performance, and ensure project deadlines are met.
• Ability to maintain professionalism and composure when managing high-pressure situations or working with various client personalities and expectations.
• Knowledge of or experience in restaurant operations, management, or hospitality technology.
• Knowledge of or experience in a client-facing implementation, project management, or consulting role.
• Knowledge of using Customer Relationship Management (CRM) tools (Salesforce preferred)

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development