Member Engagement Strategy Lead
Spring HealthNew York, New York, United States
Posted October 17, 2025
147140 - 183930 USD year
Full Time
About the Company
Spring Health™ is a leading provider of comprehensive behavioral health solutions for employers. Utilizing proprietary assessment and machine-learning technology, Spring Health offers personalized care plans that include digital exercises, EAP services, therapy, and medication. The company's innovative approach, combined with seamless member experiences and expert Care Navigators, makes it the most holistic solution for modern, people-first employers seeking to enhance employee mental wellbeing.
Job Description
Spring Health is revolutionizing mental healthcare with a clinically validated technology and a mission to eliminate barriers to access. They are seeking a Member Engagement Strategy Lead to partner with Strategic Account Managers and customer marketing teams to unlock engagement, activation, and utilization with high-impact customers, focusing on a personalized customer approach. This role involves data-driven strategy development and execution.
Requirements
- 8+ years of experience in B2C2C or customer marketing
- Proven success creating and executing marketing strategies for large enterprise accounts
- Strong storytelling and communication skills
- Deep empathy for customer and member needs
- Highly collaborative and comfortable working cross-functionally
- Passionate about mental health
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k matching
- Parental leave
- Noom
- Fertility care support
- Wellhub
- BrightHorizons
- Professional Development Reimbursement
- Donation Matching
