Director, Customer Support

Sprinto is a leading platform that automates information security compliance. As the Director of Customer Support, you'll shape and scale a best-in-class support organization that is a competitive differentiator. You'll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprinto's expanding global customer base and product suite.

Requirements

• 12+ years of experience leading high-growth B2B SaaS customer support organizations, with at least 5 years in a senior leadership role.
• Proven success in building and scaling global 24x7 multi-channel support operations from the ground up.
• Deep familiarity with modern customer support platforms (e.g. Freshdesk, Intercom, Salesforce) and automation/AI tooling.
• Strong data-driven decision-making skills with a track record of improving NPS, CSAT, and other core metrics.
• Experience driving continuous improvement initiatives including contact reduction, self-service enablement, and first-response time optimization.
• Excellent stakeholder management skills with a track record of influencing product/engineering teams without direct authority.
• Strong technical acumen—comfortable managing technical support teams, understanding product architecture, and engaging with engineers.
• A roll-up-your-sleeves attitude—comfortable being hands-on and solving complex issues in a high-growth, fast-paced startup environment.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy