Sprinto is a leading platform that automates information security compliance. As the Director of Customer Support, you'll shape and scale a best-in-class support organization that is a competitive differentiator. You'll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprinto's expanding global customer base and product suite.
Requirements
- 12+ years of experience leading high-growth B2B SaaS customer support organizations, with at least 5 years in a senior leadership role.
- Proven success in building and scaling global 24x7 multi-channel support operations from the ground up.
- Deep familiarity with modern customer support platforms (e.g. Freshdesk, Intercom, Salesforce) and automation/AI tooling.
- Strong data-driven decision-making skills with a track record of improving NPS, CSAT, and other core metrics.
- Experience driving continuous improvement initiatives including contact reduction, self-service enablement, and first-response time optimization.
- Excellent stakeholder management skills with a track record of influencing product/engineering teams without direct authority.
- Strong technical acumen—comfortable managing technical support teams, understanding product architecture, and engaging with engineers.
- A roll-up-your-sleeves attitude—comfortable being hands-on and solving complex issues in a high-growth, fast-paced startup environment.
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy