General Office Services (On-Call)
SPS-North AmericaChicago, Illinois, United States
Posted November 24, 2025
18000 - 19000 USD year
About the Company
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
Job Description
The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions.
Requirements
- Provides 5-star customer service to all employees
- Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors
- Assists with light facilities duties as needed
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
- Manages outgoing mail/package transactions
- Performs duties associated with shipping and receiving of materials
- Notifies employees upon receipt of inbound deliveries
- Distributes mail/packages to company personnel
- Assists with office moves
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
- May be asked to help set up/take down conference rooms for meetings/events
- Proactively seeks out additional work during downtime
- Builds professional relationships with customers and other teams
- Maintains professionalism and composure when interacting with all employees
- Trains back-up and providing guidance on policies and procedures
- Determines what additional support is needed when handling sensitive inquiries
- Provides exceptional customer service to client
- Provides reception or concierge (front of office) coverage as needed
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identity Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off