Technical Support Engineer 3

Teknor is seeking Technical Support Engineers to join their growing team in Cebu City, Philippines. The role involves resolving networking and device issues for clients, providing excellent customer service, mentoring analysts, and demonstrating expertise on multiple platforms. The company is a global leader in white-label technical support with a focus on security and innovation.

Requirements

• 80% productivity towards cases (time spent)
• Superior customer service with strong interpersonal skills
• Mentorship and training skills for Network Support Analysts
• Expert-level aptitude on multiple platforms
• Excellent communication skills

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free snacks and beverages
• Health insurance and health subsidy
• Retirement plan
• Life insurance
• Savings plan
• Team socialization allowance
• Attendance bonuses
• Year-end performance bonus