Customer Account Leader

Customer Account Leader job description: Acts as a liaison between operations, engineering, materials, sales and the customer to maximize customer experience and financial requirements. Provides innovative solutions, team leadership, and customer relationship management.

Requirements

• Acts as an advocate for external and internal clients
• Provides innovative solutions to complex issues
• Provides team leadership and mentors others
• Adapts to change and identifies potential issues
• Builds relationships with external and internal clients
• Updates and completes Measures of Performance (MOPS)
• Manages accounts through sound business judgment
• Ensures customer requirements and expectations are confirmed
• Prepares, generates and distributes reports, order acknowledgments, estimates and invoices
• Applies basic project management principles
• Initiates action for response to customer service requests
• Provides customers with product information
• Validates inventory costs and manages customer expectations
• Monitors and analyzes cost projections
• Manages customer concerns and coordinates OEM warranty
• Reviews and coordinates contract/transaction work
• Maintains data in the Customer Relationship Management (CRM) database
• Manages documents as per company, customer, and regulatory standards
• Projects a positive image in representing the corporation
• Cultivates customer loyalty through commitment to customer satisfaction
• Supports preparation of proposals, quotes and presentations
• Manages personal workload and time
• Receives, evaluates and answers customer inquiries
• Evaluates logistics and coordinates field service work
• Plans to meet forecast demands and communicates anticipated future demands
• Compares SA inventory to meet customer needs and evaluates, organizes, reports and optimizes customer consignment inventory

Benefits

• Competitive salary
• Excellent benefits
• On-the-job training
• Advancement opportunities
• Equal employment opportunities