Summer Student, Customer

As a Customer Account Intern, you will support the Customer Service department in areas of Billing and Account Management. You will receive, verify, and process induction information for components/modules/engines using company systems and ensure customer requirements and expectations are understood, documented, and communicated to the appropriate team members.

Requirements

• Prepare estimates and invoices as required
• Act as a liaison between our external customers and our internal engineering, operations, logistics and supply chain teams
• Attend daily production meetings, generate work in progress (WIP) reports for customers and attend meetings with customers
• Monitor and analyze cost projections on an ongoing basis, proposing solutions for corrective action as required
• Project a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed
• Cultivate customer loyalty through a commitment to customer satisfaction
• Reach out to customers for their feedback and compile results and roll out to the CS team
• Generate internal paperwork to return parts/engines to customers
• Manage personal workload and time, adapting to change and adjusting to changing demands of the workplace
• Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized
• Apply project management principles such as identifying available resources, defining scope, developing timelines and budgets, analyzing cost-benefit and evaluating risk
• Perform other duties as assigned

Benefits

• Equal employment opportunities for all
• Supportive environment that celebrates diversity with no room for harassment or discrimination of any kind
• On-the-job training
• Advancement opportunities
• Excellent benefits