As an Account Manager at StarRez, you will play a key role in ensuring customer satisfaction, driving account growth, and strengthening long-term relationships with our customers. The role involves managing ongoing relationships, identifying new business opportunities within existing accounts, and supporting product and process improvements.
Requirements
- Manage an assigned territory to achieve new customer revenue goals.
- Identify and cultivate upsell opportunities, supporting company marketing and sales initiatives.
- Develop and maintain a pipeline from lead generation through to closure.
- Manage campaigns to generate new leads and opportunities within existing accounts.
- Deliver compelling product demonstrations (online and in person), supported by our Sales Engineering team.
- Perform on-site and remote product demonstrations and develop prototype solutions tailored to customer needs.
- Manage licensing, invoicing, and credit collection inquiries for assigned accounts.
- Represent StarRez at trade shows and customer events across Australia and the APAC region.
- Travel nationally and internationally (30–40%) for customer visits, trade shows, and industry events.
- Build and maintain strong relationships with customers and industry leaders.
- Manage and maintain strong, trusted relationships with customers to ensure high satisfaction and advocacy.
- Employ tactical and strategic measures to exceed customer expectations.
- Provide internal support for Project Managers and consultants to drive resolution and maintain satisfaction.
- Support our Customer Success team by monitoring customer health through feedback, NPS survey results, and on-site visits.
- Provide customer insights to inform product development and positioning.
- Collaborate with internal teams to scope and tailor solutions to customer needs.
- Contribute to team policies, procedures, and product management processes.
- Provide input into licensing configurations, pricing policies, and special campaigns.
- Assist in designing and executing outreach programs and marketing initiatives.
- Ensure Salesforce data is accurate and up to date.
- Leverage tools like Salesforce, Gong, and SharePoint for data tracking and market insights.
- Build sufficient product knowledge to perform assigned tasks efficiently, involving senior account managers and SMEs when needed.
- Support marketing and sales initiatives, including RFP responses and contract negotiations.
- Support any other initiatives within the Community Relations team.
- Assist with scoping, prototyping and developing tailored customer solutions proposals.
Benefits
- Weekly team lunches
- Flexible and hybrid workplace
- Professional development opportunities
- Participation in monthly global meetings and collaboration with team members in different countries
