We are seeking a Customer Service Specialist to provide employment services to Migrant and Seasonal Farm Workers (MSFW) in Fort Pierce, FL. The ideal candidate will be bi-lingual (English/Spanish) and have a background in social services and customer service. The role involves conducting outreach and assessment services, providing information and assistance to MSFWs, and acting as a liaison between MSFWs and One Stop Career Center management. The ideal candidate will be able to promote and market Career Center services, communicate effectively with MSFWs, and work independently to plan and coordinate work assignments.
Requirements
- Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.
- Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
- Knowledge of the basic principles of counseling and case management.
- Working knowledge/experience using Microsoft applications.
- Skilled in group presentations or workshop instruction and or facilitation.
- Ability to promote and market Career Center services.
- Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
- Ability to work effectively as part of a team.
- Ability to utilize problem solving techniques.
- Ability to deal with the public in a tactful, courteous and effective manner.
- Ability to conduct effective interviews.
- Ability to listen effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently by planning, organizing, and coordinating work assignments.
Benefits
- State Group Insurance coverage options
- Retirement plan options, including employer contributions
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
