Application and Technical Support Specialist, Decision Support
Strata Decision TechnologyChicago, Illinois, United States • St. Louis, Missouri, United States
Posted September 19, 2025
55000 - 85000 USD year
Full Time
About the Company
Strata Decision Technology is a leading provider of cloud-based financial planning, decision support, and performance analytics solutions for healthcare, higher education, and financial institutions. Our core services include healthcare cost reduction, operating budgeting software, financial decision support, and beyond budgeting, all designed to help finance professionals drive innovation and elevate business performance. What sets us apart is our commitment to using data and intelligence solutions, combined with a best-in-class team, to address complex financial challenges and make a meaningful impact on the organizations we serve.
Job Description
This Application & Technical Support Specialist role at StrataJazz involves providing technical guidance and support to customers for their product. The role requires troubleshooting, prioritization, case management, and training, with a focus on maintaining HIPAA compliance and data security. A day in the life includes resolving complex issues, developing solutions, and collaborating with cross-functional teams.
Requirements
- Troubleshoot and resolve moderately complex technical issues independently.
- Conduct detailed analysis to identify root causes of technical problems.
- Effectively prioritize and manage cases.
- Develop and implement solutions to prevent recurring issues.
- Provide guidance to junior support staff.
Benefits
- Retirement benefits
- Health and welfare benefits
- Paid time off
- Parental leave
- Life and accident insurance
