Customer Success Manager - Key
SugarCRMDenver, Colorado, United States
Posted October 22, 2025
70000 - 90000 USD year
Full Time
About the Company
SugarCRM is a leading provider of customer relationship management (CRM) solutions designed to help sales leaders achieve their targets. Our comprehensive suite includes lead management, cloud computing, sales force automation, contact management, social CRM, mobile CRM, marketing automation, and customer service tools. SugarCRM excels in complex, relationship-driven industries by simplifying processes and enabling smarter decision-making.
Job Description
SugarCRM is seeking a Customer Success Manager to oversee the relationship with key mid-market accounts, driving customer retention and growth. This role involves account ownership, renewals, upsell opportunities, and data-driven decision-making to ensure customer success and maximize their value from the platform. The position operates on a hybrid model, with a mix of in-office and remote work.
Requirements
- 2-4 years of experience in customer success, account management, or client-facing sales roles.
- Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions.
- Success in identifying upsell and cross-sell opportunities.
- Demonstrated understanding of customer pain points and navigation of complex client relationships.
- Proven track record of renewals, retention, and expansion within a SaaS B2B environment.
- Comfort working in a consultative manner.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services
- Financial Planning Services
- Discounted Pet Insurance
- Corporate Benefit Program
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources
- Employee Referral Bonus Program
