Senior Customer Experience Consultant (Req# 1790)
SugarCRMSydney, New South Wales, Australia
Posted September 24, 2025
159000 - 186038 AUD year
Full Time
About the Company
SugarCRM is a leading provider of customer relationship management (CRM) solutions designed to help sales leaders achieve their targets. Our comprehensive suite includes lead management, cloud computing, sales force automation, contact management, social CRM, mobile CRM, marketing automation, and customer service tools. SugarCRM excels in complex, relationship-driven industries by simplifying processes and enabling smarter decision-making.
Job Description
SugarCRM is seeking a highly experienced Senior Customer Experience Consultant to join their team and contribute to the development, configuration, and deployment of end-to-end solutions. This role involves requirements gathering, solution design, project management, and client communication, with an emphasis on helping businesses grow faster. The position operates in a hybrid work environment, based in North Sydney, Australia.
Requirements
- 8+ years of experience in the CRM domain
- 5+ years in hands-on CRM implementations
- Deep knowledge of cloud-based CRM solutions and enterprise business processes
- Proven ability to lead and participate in requirements workshops
- Strong fit-gap analysis skills
- Proficiency with Agile and Waterfall methodologies
- Excellent written and verbal communication skills
- Ability to work collaboratively across cross-functional delivery teams
Benefits
- Benefit Stipend
- Health &Wellness Reimbursement Program
- Educational Resources
- Discount programs
