Associate TechOps & Support Engineer

Sumerge's Technical Support team sets new standards of customer experience through immense support and instant problem solving. As an Associate TechOps & Support Engineer, you will provide timely and accurate solutions to clients' technical problems.

Requirements

• Leverages support processes, systems, and tools to resolve technical problems
• Owns problems through resolution and escalates unresolved issues to internal teams
• Manages, prioritizes, and responds to cases within defined SLA's
• Provides customer-oriented service
• Creates and maintains problem resolution procedures
• Investigates application issues and customer-driven production problems
• Performs technical troubleshooting and documents solutions
• Identifies and develops tools, techniques, and procedures for improving application performance
• Works with development and engineering teams to design and refine processes

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance