TechOps & Support Engineer

Sumerge's Technical Support team sets new standards of customer experience by fulfilling customer desires and problem-solving. The role involves monitoring, troubleshooting, and resolving technical issues through communication and documentation. Ultimately, the ideal candidate will be a trusted technical resource for clients.

Requirements

• Monitors, administrates and troubleshoots systems and business applications.
• Performs roll-out and deployment of new system features and updates.
• Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...
• Providing remote and face-to-face technical support to system users.