Customer Experience Advisor, Tier I

Sun Home is seeking a Customer Experience Advisor to handle customer inquiries and escalated support tickets, troubleshoot complex logistical issues, and bring all issues to timely and satisfactory resolution.

Requirements

• Handle direct customer inquiries and/or escalated support tickets from Customer Service within one business day via Phone, Email, Chat, and SMS channels
• Maintain clear case documentation in customer ticketing system, product logs, and project management tools
• Collaborate with Product, Operations, and Sales teams on recurring issues
• Contribute to internal training and knowledge base improvements
• Identify process improvements and communicate to team manager

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance