(Fluent English, On-Prem Databases) Technical Support Consultant (remotely)

Join our team as a L2 Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Provide exceptional technical support via calls, chats, and emails
• Investigate and resolve connectivity questions and issues
• Diagnose why systems cannot connect to or pull data from different data platforms
• Collaborate with internal teams to ensure smooth data flows and integrations
• Maintain documentation and follow established support processes
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development