Payment Reminder Representative
SWBCSan Antonio, Texas, United States
Posted December 2, 2025
Full Time
About the Company
Headquartered in San Antonio, SWBC is a diversified financial services company co-founded in 1976 by Charlie Amato and Gary Dudley on the principles of providing excellent customer service and putting clients and their needs first. As an international financial services company, we provide quality products and services to help financial institutions, businesses, and individuals meet their goals. We are licensed to market and service a variety of financial products in all 50 states, offering solutions through several wholly-owned subsidiary corporations. What separates us from the rest: • We’re dedicated to security. • We consistently invest in technology. • We invest in our team members. • We have a strong marketing team. • We’re a relationship-based company. Follow us, and let’s move Forward. Together.
Job Description
SWBC is seeking a Payment Reminder Representative to communicate with borrowers to negotiate past due payments and resolve delinquent accounts.
Requirements
- Collects past due payments and/or payment arrangements to resolve delinquent accounts
- Uses sound judgement and follows client and corporate policies to determine suitable collection solutions
- Documents conversations clearly and concisely in required collection systems
- Accurately processes electronic payments using the ECM/Portal system
- Investigates questions, problems or complaints and refers complex situations to the appropriate resources
Benefits
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program