Mitel Phone Support Technician
Switch Technologies IncorporatedNew York, New York, United States
Posted May 28, 2025
Full Time
About the Company
Switch Technologies Incorporated (STI) leverages over five decades of experience across K‑12, healthcare, higher‑education, and enterprise sectors to deliver end‑to‑end technology solutions. The company specializes in network design, integration, and support, as well as Apple and VMware environments, and offers services such as email archiving, wireless design, and proactive monitoring. STI’s value lies in its comprehensive, client‑centric approach that guides institutions through technology selection, budgeting, deployment, and ongoing support with a focus on reliability and professionalism. Its deep industry knowledge and hands‑on expertise enable seamless integration into complex, dynamic environments, ensuring smooth, cost‑effective outcomes for schools, hospitals, and businesses alike.
Job Description
We are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients.
Requirements
- Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent)
- Minimum of 3 years of experience in phone system support or telecommunications
- Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies
- Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP
- Strong troubleshooting and analytical skills for both telephony and network-related issues
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
