Customer Onboarding Specialist - NYC

We are looking for a Customer Onboarding Specialist to drive customer onboarding and education programs for a fast-growing startup. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics.

Requirements

• Extensive experience in customer onboarding, customer education, or training in a SaaS company
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously
• Excellent communication, presentation, and interpersonal skills
• Creative and innovative mindset with the ability to develop engaging and impactful training programs
• Ability to work collaboratively with cross-functional teams to achieve common goals
• Experience with building certification programs and defining success metrics
• Passion for providing an exceptional customer experience and a dedication to continuous improvement
• Ability to thrive in a fast-paced and dynamic start up environment

Benefits

• Competitive salary
• Stock options
• Hybrid working environment or remote friendly
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• 25 days of annual leave + Public holidays + paid sick leave
• Fun culture with regular socials
• Generous referral scheme
• Brand new computer + monitor