Junior Technical Support Specialist - UK

As a Junior Technical Support Specialist at Synthesia, you'll provide first-line technical support to enterprise customers, assist with technical investigations, and resolve customer issues.

Requirements

• 1+ year experience in a technical support, helpdesk, or customer-facing technical role (or relevant education)
• Strong interest in technology, software troubleshooting, and customer success
• Clear and confident communicator, both written and verbal
• Excellent organisational and problem-solving skills with attention to detail
• Eager to learn new systems, tools, and troubleshooting techniques
• Comfortable working in a fast-paced environment and managing multiple tasks
• Collaborative team player with a proactive attitude

Benefits

• Competitive salary
• Stock options
• Paid parental leave
• 25 days of annual leave
• Public holidays
• Paid sick leave
• Fun culture with regular socials
• Generous referral scheme
• Brand new computer and monitor