As a Junior Technical Support Specialist at Synthesia, you'll provide first-line technical support to enterprise customers, assist with technical investigations, and resolve customer issues.
Requirements
- 1+ year experience in a technical support, helpdesk, or customer-facing technical role (or relevant education)
- Strong interest in technology, software troubleshooting, and customer success
- Clear and confident communicator, both written and verbal
- Excellent organisational and problem-solving skills with attention to detail
- Eager to learn new systems, tools, and troubleshooting techniques
- Comfortable working in a fast-paced environment and managing multiple tasks
- Collaborative team player with a proactive attitude
Benefits
- Competitive salary
- Stock options
- Paid parental leave
- 25 days of annual leave
- Public holidays
- Paid sick leave
- Fun culture with regular socials
- Generous referral scheme
- Brand new computer and monitor