Junior Technical Support Specialist - US
SynthesiaNew York, New York, United States
Posted December 4, 2025
Full Time
About the Company
Synthesia is a video-first company that makes video easy for everyone. We're trusted by leading brands and have raised over $330M in funding from top-tier investors.
Job Description
Synthesia is a video-first company that makes video easy for everyone. We're looking for a Junior Technical Support Specialist to join our team and provide first-line technical support to enterprise customers.
Requirements
- 1+ year experience in a technical support, helpdesk, or customer-facing technical role
- Strong interest in technology, software troubleshooting, and customer success
- Clear and confident communicator, both written and verbal
- Excellent organisational and problem-solving skills with attention to detail
- Eager to learn new systems, tools, and troubleshooting techniques
- Comfortable working in a fast-paced environment and managing multiple tasks
- Collaborative team player with a proactive attitude
Benefits
- Competitive salary
- Opportunity to work with a fast-paced, innovative SaaS company
- Chance to develop technical and analytical skills