Product Technical Support

Talent Worx is seeking a Product Technical Support professional for their client, a leading provider of financial intelligence, data analytics, and AI-driven solutions. The role involves client engagement, issue investigation, documentation, and maintaining a supportive support environment.

Requirements

• Client and Supplier Engagement
• Issue investigation
• Issue reproduction and clarification
• Multi-Channel Support and Communication
• Documentation
• Queue Management
• Performance Metrics
• Information Management
• Escalation Handling
• Training and Knowledge Sharing
• Shifts Flexibility
• Security Compliance
• Self-Management
• Problem-Solving
• Database Management
• Reproducing Technical Issues
• Logging Tools and Ticket Management Systems
• Adaptability
• Technical Curiosity
• Documentation
• Critical Thinking
• Attention to Detail
• Perseverance
• Lifelong Learning
• Proficiency in Productivity Tools