Join the team as an SD-WAN Engineer, collaborating with a highly skilled team to manage and maintain Premier Managed Service customers' SD-WAN infrastructure and services.
Requirements
- Troubleshoot, configure, and maintain SD-WAN infrastructure and services
- Monitor network performance, identify bottlenecks, and implement enhancements
- Provide advanced troubleshooting and problem resolution for SD-WAN environments
- Lead network projects, including firmware, patches, vulnerabilities, and documentation
- Serve as the highest point of technical escalation for network issues
- Perform root cause analysis for complex network problems and develop permanent solutions
- Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance
- Provide essential support to voice and data customers, ensuring prompt and effective service delivery
- Assist in diagnosing and resolving basic wireline and wireless service issues
- Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes
- Document all support activities accurately within the ticketing system
- Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs
- Support change requests and assist in troubleshooting customer configurations
- Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities
- Conduct regular security audits and participate in security incident response activities
Benefits
- Fully remote position
- Quarterly bonus
- Paid vacations
- Medical insurance
- Wide range of Hardware Options
- Collaborative and Dynamic Team