Tier 3 Network Operations Center (NOC) Engineer - SD-WAN Engineer

Join the team as an SD-WAN Engineer, collaborating with a highly skilled team to manage and maintain Premier Managed Service customers' SD-WAN infrastructure and services.

Requirements

• Troubleshoot, configure, and maintain SD-WAN infrastructure and services
• Monitor network performance, identify bottlenecks, and implement enhancements
• Provide advanced troubleshooting and problem resolution for SD-WAN environments
• Lead network projects, including firmware, patches, vulnerabilities, and documentation
• Serve as the highest point of technical escalation for network issues
• Perform root cause analysis for complex network problems and develop permanent solutions
• Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance
• Provide essential support to voice and data customers, ensuring prompt and effective service delivery
• Assist in diagnosing and resolving basic wireline and wireless service issues
• Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes
• Document all support activities accurately within the ticketing system
• Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs
• Support change requests and assist in troubleshooting customer configurations
• Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities
• Conduct regular security audits and participate in security incident response activities

Benefits

• Fully remote position
• Quarterly bonus
• Paid vacations
• Medical insurance
• Wide range of Hardware Options
• Collaborative and Dynamic Team