Senior CX Manager

Talkdesk is pioneering a new era of Customer Experience Automation, redefining how the world's most admired brands interact with their customers through AI. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.

Benefits

• Health Insurance
• Retirement Benefits
• Paid Time Off
• Paid Holidays
• Paid Sick Leave