Senior CX Manager

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. We are seeking a Senior CX Manager to play a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.

Benefits

• Competitive salary
• Stock options
• 401k Matching
• Generous Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee assistance program