Senior Solutions Engineer - Banking & FSI (East)

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. We are seeking a Senior Solutions Engineer - Banking & FSI (East) to provide business-driven consulting to both prospective and existing customers in the banking, financial services, and insurance industry.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers, on-site & virtual
• Assists with scoping SOWs for customer implementations as needed
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events as necessary

Benefits

• Health Insurance
• Retirement Benefits (401(k) plan)
• Paid Time Off
• Paid Holidays
• Paid Sick Leave