Senior Solutions Engineer - Banking & FSI (East)

Talkdesk is a global leader in Customer Experience Automation (CXA) that provides AI-powered solutions for contact centers and CX. We are seeking a Senior Solutions Engineer - Banking & FSI to provide business-driven consulting to customers and establish clear value and differentiation in our AI-powered solutions.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers showing Talkdesk’s capabilities aligned to the customer's pains and needs
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events as necessary

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off program
• 14 paid holidays each year
• Uncapped paid sick leave