Staff Site Reliability Engineer

We are looking for a Staff Site Reliability Engineer to focus on Developer Experience and design, build, and maintain high-performance, scalable, and reliable services. We believe in a DevOps philosophy where every engineering team should be responsible for the software they build and deploy.

Requirements

• Ensure high availability, performance, and scalability of mission-critical systems and services.
• Lead the design and implementation of resilient and fault-tolerant infrastructure.
• Drive incident response, root cause analysis, and postmortem culture.
• Mentor others in incident practices.
• Write and maintain operational documentation, runbooks, and architecture diagrams.
• Drive and promote protocols on production readiness and operational excellence.
• Own and evolve infrastructure automation using Terraform or similar tools to remove as much as possible any human intervention.
• Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions.
• Build internal platforms, tools, and frameworks to improve developer productivity and service reliability.
• Work closely with software engineers, platform teams, and product managers to align on company goals.
• Coach and up-skill other engineering team members.
• Plan for growth of Talkdesk's infrastructure.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading cloud contact center provider
• Chance to be part of a dynamic and innovative team
• Professional growth and development opportunities
• Flexible work arrangements
• Employee recognition and reward programs