Technical Support Engineer
Talkdesk 2Chicago, Illinois, United States
Posted December 17, 2025
34500 - 54800 USD year
Full Time
About the Company
Talkdesk is a cloud contact center leader that empowers customer heroes through innovative software solutions.
Job Description
We are seeking a Technical Support Engineer to join our team at Talkdesk. As a Technical Support Engineer, you will be responsible for providing technical support to customers via email, chat, screen shares, and phone. You will also be working with our engineering and product teams to solve complex issues and collaborate with other teams to identify and document product bugs and features.
Requirements
- Fluent in English: Reading, Writing, Speaking
- Excellent written and verbal communication skills
- Previous experience in a client-facing technical role for a CCaaS business
- Must have a dedicated quiet workspace with high-speed internet
- Strong problem-solving, decision-making, and critical-thinking skills
- Professional, courteous, and committed to providing amazing customer support
- Open-minded, positive, and keen to learn
- Great attitude, a team player
- Keen to mentor and help train junior team members
- Experience using a ticketing system
Benefits
- Full-time employment
- Competitive pay
- Health insurance
- 401(k) plan
- Paid Time Off
- Paid Holidays
- Paid Sick Leave