Customer Care Team Leader

TalkNMore Communications Ltd is seeking a Customer Care Team Leader to manage activities within the 24-7ContactCenter Resources organization, providing optimal results for clients, efficiency, and economy of operations.

Requirements

• Supervises and coordinates activities of Representatives
• Conducts and/or participates in team meetings
• Assists in business development
• Monitors team members’ customer contacts
• Recommends corrective action
• Manages/oversees staffing levels
• Maintains employee files
• Reviews issue correspondence
• Confers with managerial personnel
• Handles escalations
• Develops and maintains product, customer service/sales, and systems training modules
• Develops and implements evaluation instruments for training modules
• Ensures system product guidelines are accurate
• Develops and maintains ongoing advanced customer service, sales modules and sessions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance