Customer Support Tools & Systems Specialist

Taskrabbit is a marketplace platform that connects people with Taskers to handle everyday home tasks. As a Customer Support Tools & Systems Specialist, you'll support the configuration, maintenance, and optimization of our customer service systems, including Zendesk, chatbots, and other operational tools.

Requirements

• 1+ years of experience in customer service, operations, or a technical support environment.
• Foundational knowledge of Zendesk or similar tools (Freshdesk, ServiceNow, Salesforce Service Cloud).
• Interest in learning chatbot management, automation, and customer service system integrations.
• Strong attention to detail with a proactive approach to problem-solving.
• Developing communication and collaboration skills, able to share updates and ideas within your team.
• Curiosity about data, APIs, and system connectivity; open to learning basics of webhooks, scripting, or SQL.

Benefits

• Employer-paid health insurance
• 401k match with immediate vesting for US-based employees
• Generous and flexible time off
• 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support