Teammate

We are looking for a Teammate to receive inbound and/or place outbound calls, provide accurate and timely responses for inquiries, filter content, perform data and research functions, and provide support through known basic troubleshooting techniques.

Requirements

• Work on cyclical schedules
• Experience in phone, email, and live chat support
• Strong verbal and written communication and comprehension skills
• Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
• Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction
• Self-motivated and able to work independently and contribute to cross-functional and global teams
• Flexible and able to quickly adjust to frequent process and information changes
• Ability to work under pressure