Teammate

As a Teammate, you will receive inbound and/or place outbound calls, provide support through known basic troubleshooting techniques, and manage and resolve customer complaints. You will also filter content from the client's website, perform data and research functions, and document all information on customer interaction according to standard operating procedures.

Requirements

• Willing to work on cyclical schedules
• Experience on phone, email and live chat support
• Strong verbal and written communication and comprehension skills
• Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications
• Ability to type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
• Good problem solving and critical thinking skills
• Self-motivated and able to work independently
• Flexible and able to quickly adjust to frequent process and information changes
• Ability to work under pressure