WFM Team Lead (Alabang) | Onsite

The WFM Team Lead is responsible for ensuring optimal workforce staffing, monitoring request queues, and building effective relationships with internal and external clients. The role requires amenable to work in shifting schedules, onsite in Alabang, and a minimum of 4 years experience in the BPO/BPM industry.

Requirements

• Amenable to work in shifting schedules
• Amenable to work ONSITE in Alabang
• Able to start ASAP
• Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
• Bachelors degree in any course
• A minimum of 2 years in a leadership role
• Willingness to work in rotational shifts

Benefits

• HMO for Employee and 2 Dependents
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually