Head of Customer Success
TaxBitNew York, New York, United States
Posted October 24, 2025
150000 - 225000 USD year
Full Time
About the Company
TaxBit is a modern tax and accounting solution designed by CPAs and tax attorneys for the digital economy. It offers a single system of record for tax and accounting, ensuring compliance and accuracy at scale with a Big Four-grade self-service solution. As the first company to develop real-time ERP accounting software for commodities, equities, and other digital asset investments, TaxBit provides seamless end-to-end solutions for enterprise clients.
Job Description
Taxbit is seeking a Head of Customer Success to lead a team of account managers responsible for managing and growing their enterprise customer base. The role focuses on retention, satisfaction, and revenue generation, requiring a strategic leader with strong collaboration and communication skills. The company is a rapidly growing startup specializing in software-as-a-service for compliant digital asset adoption.
Requirements
- 10-15 years of people management experience in account management, implementation, customer success, solutions architecture, or sales engineering
- Experience working with Enterprise SaaS platforms
- Previous Technical Sales experience in a SaaS organization
- Background and expertise in financial services, crypto and/or tax and accounting preferred
Benefits
- Competitive cash compensation
- Equity (RSUs)
- Competitive benefits package
- Hybrid working model