Customer Success Manager

TCP is seeking a Customer Success Manager to build and maintain relationships with existing and new customers. This role focuses on renewals, expansion, and providing ROI, reducing churn, and helping customers grow using web-based technology. It's a high-touch position requiring strong communication and organizational skills in a dynamic environment.

Requirements

• Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions.
• Strategic account planning and execution skills.
• Strong technical aptitude and commitment to customer success.
• Strong time management and organizational skills.
• Ability to articulate a clear, concise return on investment value statement.
• Experience managing existing accounts and maintaining relationships.
• Proactive assessment of customer needs and identification of upsell opportunities.
• Effectively communicate with management and customers.
• Practice effective, excellent communication skills.

Benefits

• Paid time-off
• Sick leaves
• Health insurance
• Retirement plan
• Life insurance
• International living
• Competitive compensation package
• Work/life balance