Service Manager

We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service.

Requirements

• Recent demonstrable experience of delivering digital, data and technology transformation in government
• Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it
• Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
• A deep understanding of, and experience with the Service Manual and Service Standard
• A deep understanding of the business processes and operating model required to support digital delivery and change management in government
• A very good understanding of user research and service design and experience of introducing these capabilities into government
• Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these)
• Experience of setting strategy, visions and goals
• Expertise in agile
• Expertise in process design