The Principal Process and Business Analyst plays a critical role in shaping Technology Credit Union's enterprise approach to process optimization, knowledge management, business requirements, and user acceptance testing governance.
Requirements
- Maintains and enhances the enterprise process catalog in partnership with the lines of business and the enterprise risk management team.
- Participates in KM Strategy discussions, vendor evaluations, RFP processes, and contract negotiations.
- Designs, implements, and maintains a KM framework that captures, organizes, and makes business policies, procedures, job aids, FAQs, and best practices centrally available, well-maintained, and consistently adopted.
- Establishes governance for KM content lifecycle (creation, approval, versioning, archiving) and drives adoption across departments.
- Defines and tracks KM KPIs (usage, adoption, accuracy, and impact on member/employee efficiency).
- Contributes to the business requirements lifecycle, establishing enterprise standards for elicitation, documentation, traceability, and sign-off.
- Oversees requirements for assigned projects, ensuring alignment with enterprise goals, business owner needs, and agile project management frameworks.
- Serves as the enterprise liaison between business stakeholders, IT, and vendors, ensuring requirements translate into effective solutions.
- Governs and maintains Tech CU's repository of business requirements, UAT artifacts, and process documentation.
- Participates in defining Tech CU's UAT governance framework and measure its effectiveness, including test planning, script creation, execution oversight, defect triage, and sign-off.
- Owns the UAT for assigned projects.
- Applies methodologies such as Lean, Six Sigma, and value stream mapping to identify inefficiencies, streamline workflows, and improve member and employee experiences.
- Program-manages company-wide process improvement opportunities and related efforts.
- Supports business units in defining process KPIs, measuring outcomes, and embedding continuous improvement practices into daily operations.
Benefits
- Health Coverage: Medical, dental, and vision plans
- Income Protection: Life and disability insurance
- Retirement: 401(k) plan with company match
- Paid Holidays: 12 days annually
- Paid Time Off (PTO)
- Voluntary Time Off (VTO)
- Flexible Spending Accounts
- Employee-paid voluntary benefits
- Leaves of absence in compliance with state and federal regulations
