Sr. Director, Business Process & Knowledge Management

The Senior Director, Business Process & Knowledge Management is responsible for leading the business process framework and knowledge management (KM) strategy, managing business analysts on enterprise-level projects, and driving continuous process improvement and automation efforts.

Requirements

• Leads, mentors, and manages a team of business analysts responsible for process management, gathering requirements, conducting business analysis, leading user acceptance testing, and delivering solutions for enterprise-level projects.
• Establishes standards, policies, procedures, and governance framework, ensuring compliance, for all process and KM related processes.
• Ensures that the business analyst team collaborates effectively with stakeholders across departments to define project scope, identify risks, and ensure project alignment with strategic objectives.
• Supports the execution of enterprise-wide projects, ensuring they meet business goals, timelines, and budgets.
• Collaborates with project management office (PMO) and cross-functional teams to monitor progress, address challenges, and deliver successful project outcomes.
• Oversees the KM strategy including the design, goals and metrics to ensure the KM efforts support broader business strategies and promote a collaborative culture that values knowledge as an asset.
• Oversees the implementation of automation technologies, such as robotic process automation (RPA) to optimize business processes and enhance operational efficiency.
• Leverages data analytics and business intelligence tools to evaluate the effectiveness of process improvements, automation initiatives, and enterprise projects.

Benefits

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO): Accrues at 7.08 hours per bi-weekly paycheck (approximately 23 days per year)
• Flexible Spending Accounts
• Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations
• Bonus Potential: Target 20% of base salary based on company and individual performance