Customer Success Manager (SMB)
TekmetricHouston, Texas, United States
Posted October 24, 2025
Full Time
About the Company
Tekmetric is a leading auto repair technology company that empowers shops nationwide with an all-inclusive platform offering shop management, integrated payments, marketing tools, and real-time data analytics. Through innovative solutions like multi-shop/franchise management, digital vehicle inspections, and labor guides, Tekmetric enhances transparency, productivity, profitability, and customer satisfaction in the auto repair industry.
Job Description
Tekmetric is a cloud-based platform helping auto repair shops improve operations and serve customers better. They are seeking an SMB Customer Success Manager to drive business results and provide value to their SMB customers. The role involves digital engagement, proactive campaigns, and data-driven monitoring, with a focus on building strong customer relationships.
Requirements
- 2-3 years of B2B SaaS or tech-enabled service experience, preferably in a high-volume, SMB, or digitally scaled Customer Success environment.
- Shop Management System experience (preferred).
- Bachelor's Degree or equivalent experience (preferred).
- Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
- Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product.
- Highly organized and systematic, ensuring all issues are managed to completion.
- Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities.
- Ability to manage time and prioritize across a large customer base.
Benefits
- Competitive base salaries
- Health & Wellness benefits
- Generous Paid Time Off
- Support for every stage of life
- Comprehensive health benefits
- Mental health resources
- Financial incentives
- Future investment opportunities
- Onboarding setup
