Community Manager & Consumer Care Specialist with German
Teleperformance SpainMadrid, Community of Madrid, Spain
Posted September 16, 2025
28000 - 28000 EUR year
Full Time
About the Company
The company is a global Customer Experience company using data to create personalized experiences and execute strategies by creating relevant content.
Job Description
The Community Manager and Consumer Care Specialist role involves coordinating and managing direct customer communication through digital channels in a proactive manner. This role will ensure the company’s brand is perceived positively and that customer satisfaction is met. It's an EPIC team environment focused on strengthening customer relationships, achieving goals, and empowering innovation through self-management.
Requirements
- Manage monthly social network calendar.
- Publish monthly content plan.
- Answer customer queries.
- Respond to customer feedback.
- Promote content on social networks.
- Report on social media and care performance.
- Research trends in social media.
- Maintain a level of German and English proficiency.
Benefits
- Salary
- Hybrid work model
- Flexible hours
- Vacation time
- Birthday off
- Medical and dental insurance
- Pet friendly policies
- International mobility
