Customer Success Manager - Native German Speaker

We're a company that innovates in AI and transforms the competitiveness of global brands. We're looking for a Customer Success Manager - Native German Speaker to ensure our key customers get the maximum value out of our platform.

Requirements

• At least 1-3 years of experience in B2B customer service roles
• Demonstrable level of German/Spanish and high level of English
• Excellent verbal and written communication skills
• Detail-oriented and obsessed with efficiency
• Mastery of CRM software (preferably Hubspot)
• Mastery of Google Suite (Calendar, Meet, Docs, Sheets, etc.)
• Strong analytical skills and ability to use data to inform decisions
• Ability to establish relationships with customers at all levels, including the C-suite
• Ability to effectively collaborate with various departments within the company

Benefits

• Competitive salary
• Additional bonus for meeting departmental strategic objectives
• Opportunities for professional growth within a rapidly growing company
• Indefinite full-time contract
• Flexible schedule
• Three free afternoons per week throughout the year
• Hybrid work model
• Comprehensive private medical insurance
• Annual budget for individual technical training
• Flexible compensation
• WellHub (physical and emotional well-being program)
• Regular afterwork
• Free coffee and tea in offices