Customer Service Representative - Cantonese - Putatan

The Customer Success Specialist (CSS) will respond to customer requests, manage concerns, and provide information based on customer enquiries via phone and email. The CSS will be the primary contact for customers using the client's website shopping channel.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline
• B2 level English Language proficiency
• Minimum of 6 months work experience in customer support
• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Minimum typing speed of 40wpm with a 90% accuracy score
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office