Customer Service Representative - English - Taiping

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information via inbound phone calls and email channels. The role requires a professional image, excellent communication skills, and a passion for customer service.

Requirements

• Bachelor's Degree or Diploma in any discipline
• B2 level English Language proficiency
• Minimum 6 months work experience in customer support
• Customer Service orientation
• Customer Results/Solutions focussed
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Good reasoning and analytical skills