Director of Quality
TeleperformanceCape Town, Western Cape, South Africa • London, England, United Kingdom • India • Paris, Ile-de-France, France • Delhi, India
Posted August 28, 2025
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
The Director of Quality will lead and execute the quality strategy for a global account in the BFSI sector, encompassing multiple geographies (UK, India, Europe, and the Middle East). This role focuses on ensuring consistent quality standards, regulatory compliance, and operational excellence. The position requires a strong understanding of FCA regulations and risk management, as well as expertise in Lean Six Sigma and automation.
Requirements
- Minimum 10 years in a senior quality leadership role, preferably in BFSI.
- Proven experience managing quality across multiple geographies.
- Strong understanding of FCA regulations and conduct risk.
- Expertise in COPC standards and QA methodologies.
- Demonstrated success in implementing QA technologies and automation.
- Financial acumen with experience in budgeting, forecasting, and ROI analysis.
