Operations Manager (Contact Centre Manager)

The Operations Manager role focuses on maintaining and improving service standards for the contact centre. This position involves monitoring, evaluating, and enhancing campaign effectiveness through data analysis and team management. It requires a strong understanding of Quality and its impact on business objectives.

Requirements

• Previous Mid/ Senior Managerial experience
• Previous US working experience
• Sales Through Service background
• Strong Excel skills
• Lean six Sigma background
• Bachelor’s degree or equivalent experience in a call centre or business-related field
• Minimum 5 years of work experience in Business Process Off-shoring
• Minimum 3 years’ Contact Centre Management experience in international Voice/Email/Chat/Tech Support business
• Proven experience in management of a contact centre
• Experience in KPI Management
• Matric/ Equivalent

Benefits

• Competitive salary
• Opportunities for growth
• Positive work environment