Contact Center Manager
MCISan Fernando, Pampanga, Philippines • Pampanga, Philippines
Posted October 13, 2025
10000000 - 10000000 PHP year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is a rapidly growing tech-enabled business services company seeking a Strategic Contact Center Manager. The role focuses on overseeing daily operations of a BPO contact center, ensuring service excellence, and driving customer satisfaction. MCI prioritizes a supportive and collaborative work environment with opportunities for growth and development.
Requirements
- WONDERFUL and PROVEN positive attitude
- Bachelor's degree in Business, Operations, or a related field (preferred)
- 3+ years of experience in a contact center leadership role
- Proven ability to manage large teams and complex operations
- Strong understanding of contact center metrics, tools, and technologies
- Excellent leadership, communication, and problem-solving skills
Benefits
- HMO Coverage plus a dependent
- Supervisors/Managers
- Dental Coverage
- Free meal during training
- Career growth and learning
- Employee shuttle services
- Company retreats and off-site events
- Social and recreational programs
- More in-office rewards, raffles, recognition gifts, and treats!