Quality Analyst - English
TeleperformanceIskandar Puteri, Johor, Malaysia
Posted October 21, 2025
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
Teleperformance Malaysia is seeking a Quality Analyst to join their Customer Service team. The role focuses on supporting team performance standards, providing guidance, and ensuring consistent client delivery. The position is rotational with 3 shifts and 5 working days.
Requirements
- Conduct root cause and data analysis.
- Conduct QA evaluations per client requirements.
- Act as escalation point of contact.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate in project team member in problem prevention and continuous improvement projects.
