Quality Analyst - English

Teleperformance Malaysia is seeking a Quality Analyst to join their Customer Service team. The role focuses on providing expert guidance and ensuring consistent performance standards through data analysis and QA evaluations. Candidates should possess a Bachelor's degree and thrive in a rotating shift environment.

Requirements

• Conduct root cause analysis and data analysis.
• Conduct QA evaluations according to client requirements.
• Provide QA progress reports to team leads.
• Act as an escalation point for process questions and issues.
• Act as a Subject Matter Expert for QA evaluations.

Benefits

• Competitive salary
• Career growth opportunities